Using the Notification App

If your clinical software vendor is not fully integrated with SafeScript, install the Notification App on each of your devices to receive real-time patient notifications when you prescribe or dispense monitored drugs.

A SafeScript notification is displayed immediately after a monitored drug is prescribed or dispensed.

The Notification App must be installed on every prescribing or dispensing computer at your clinic or pharmacy. It will then run automatically when the device is started.

If you need the Notification App, ensure it is installed on each device in your pharmacy or clinic. For details, see Install the SafeScript Notification App

Real-time notifications during prescribing and dispensing

The Notification App runs in the background. When you prescribe or dispense a script for a drug that is on the Victorian monitored drug list, SafeScript will display a pop-up notification to help you make an informed decision about your patient's care.

Notification colour

Example

Details

Red

There is information in the patient’s SafeScript profile that may be cause for concern. You are advised to review the patient’s history before proceeding with the script.

The notification stays on the screen until you click it.

Amber

There is information on the patient's SafeScript profile you should evaluate before continuing with this script.

The notification stays on the screen until you click it.

Green

There is no cause for concern in the information on the patient's SafeScript profile.

The notification disappears after a short time.

  1. Click the notification to launch the SafeScript Practitioner Portal in your browser.
  2. Log in; or, if you have already logged in today, enter your PIN.
  3. The patient’s monitored drug history is displayed. Use this information to determine the appropriate course of action for the patient’s care.

Connectivity to SafeScript

The Notification App automatically connects to SafeScript. If this connection is interrupted (for example, if you disconnect from the internet), the icon in your Windows taskbar turns red, and a notification is displayed. It will continue to display periodically while you are offline.

When the connection is restored, the icon returns to its normal colour, and a notification is displayed. If you performed any prescribing or dispensing while offline, you will now receive any SafeScript notifications that your scripts have triggered.

Check for updates

The Notification App will normally update itself automatically. You can also update it manually.

  1. Right-click the Notification App icon in your Windows taskbar.
  2. Select About.

    The About screen is displayed.

  3. Select Updates.

    The Notification App checks whether a newer version is available.

    • If you are already up-to-date: A message is displayed.
    • If an update is available: Select Install.

      The Notification App downloads and installs the new version, then restarts.

Test whether notifications are working

In some cases, your Windows settings may interfere with the Notification App. To check whether notifications can be displayed:

  1. Right-click the Notification App icon in your Windows taskbar.
  2. Click About.

    The About screen is displayed.

  3. Click Test Now.

If you see the following test notifications, there should be no issue with your Windows settings. If you are not receiving notifications during prescribing or dispensing, please contact support.

Set up practitioners on each device

In pharmacies and clinics where the clinical software is not integrated with SafeScript, each practitioner’s details must be set up in the Notification App, on each prescribing or dispensing device. The practitioner must then click their name from the Notification App each time they start using a new device, to receive SafeScript notifications.

This section is only relevant only if your clinical software provider has not yet made any changes to integrate with the Notification Client. Most practitioners will not see the Device User Management screen and its menu item.

On each prescribing or dispensing device:

  1. Right-click the Notification App icon in the Windows taskbar.
  2. From the menu, click Device user Management.

  3. In the Practitioner Name field, enter the practitioner’s name.

  4. In the Practitioner ID field:
    • If the practitioner is a Medical practitioner: Enter their Prescriber Number.
    • If the practitioner is a Pharmacist: Enter the Pharmacy Approval Number, then a hyphen, then the practitioner’s initials (for example, 1234X-DB).
  5. Click Add User. The user’s details are added to the list.

  6. Repeat steps 1 to 5 for every practitioner, on every device in your clinic or pharmacy.

Switching between devices

This section is relevant only if your clinical software provider has not yet made any changes to integrate with the Notification Client. Most practitioners will not see the Current Users menu.

Each time you start using a different prescribing or dispensing computer, you must click your user name to receive SafeScript notifications.

If you do not click your user name when you switch devices, SafeScript may send your notifications to the wrong device.

  1. Right-click the Notification App icon in your Windows taskbar.
  2. Click Current Users, then select your user name from the list.

  3. Continue to prescribe or dispense as usual. If you prescribe or dispense a monitored drug script, you will receive a SafeScript notification.
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