Using the RTPM Notification App

If your clinical software is not fully integrated with SafeScript, install the RTPM Notification App on each of the devices you use SafeScript on in order to receive real-time patient notifications when you prescribe or dispense monitored drugs.

The RTPM Notification App must be installed on every prescribing or dispensing computer at your clinic or pharmacy. It will then run automatically when the device is started.

If you need the RTPM Notification App, ensure it is installed on each device in your pharmacy or clinic. For details, see Install the RTPM Notification App.

Real-time notifications during prescribing and dispensing

The RTPM Notification App runs in the background. When you prescribe or dispense a prescription for a medicine that is on the monitored drug list, SafeScript will display a pop-up notification to help you make an informed decision about your patient's care.

Notification colour	Example	Details
Red		There is information in the patient’s SafeScript profile that may be cause for concern. You are advised to review the patient’s history before proceeding with the prescription. The notification stays on the screen until you click it.
Amber		There is information on the patient's SafeScript profile you should evaluate before continuing with this prescription. The notification stays on the screen until you click it.
Green		The notification disappears after a short time.

1. Click the notification to launch the SafeScript Practitioner Portal in your browser.
2. Log in, or if you have already logged in today, enter your PIN.
3. The patient’s monitored drug history is displayed. Use this information to determine the appropriate course of action for the patient’s care.

Connectivity to SafeScript

The RTPM Notification App automatically connects to SafeScript. If this connection is interrupted (for example, if you disconnect from the internet), the icon in your Windows taskbar turns red, and a notification is displayed. It will continue to display periodically while you are offline.

• Windows Offline Message

  

• Mac Offline Message

  

When the connection is restored, the icon returns to its normal colour, and a notification is displayed. If you performed any prescribing or dispensing while offline, you will now receive any SafeScript notifications that your prescriptions have triggered.

• Windows Connected Message

  

• Mac Connected Image

  

Check for updates

The RTPM Notification App will normally update itself automatically. You can also update it manually.

1. Right-click the RTPM Notification App icon in your Windows taskbar.
• Windows: Right-click the RTPM Notification App icon in the system tray.
• Mac: Click the RTPM Notification App icon on the menu bar.
2. Select About.

   The About screen is displayed.

   

3. Select Updates.

   The app checks whether a newer version is available.

   • If you are already up-to-date: A message is displayed.

   • If an update is available: Select Install.

   The RTPM Notification App downloads and installs the new version, then restarts.

4. If you are unable to update the SafeScript Notification Application via the Check for client updates function, try uninstalling and reinstalling the application.
5. After updating the application, check the SafeScript Notification client version from the About screen as described at step 2. If you are currently running version 2.0.11 or later of the SafeScript Notification App, your application is up to date.
6. If you are using a Zero-Integrated version of the SafeScript Notification application, you may need to reconfigure the Current Users on each device after uninstalling and reinstalling the application. Please refer to steps in Set up practitioners on each device.

Test whether notifications are working

In some cases, your Windows settings may interfere with the RTPM Notification App. To check whether notifications can be displayed:

1. Right-click the RTPM Notification App icon in your Windows taskbar.
2. Click About.

   The About screen is displayed.

   

3. Click Test Now.

   • If you see the following test notifications, there should be no issue with your Windows settings.

   • If you are not receiving notifications during prescribing or dispensing, please contact Support.

   

Set up practitioners on each device

In pharmacies and clinics where the clinical software is not integrated with SafeScript, each practitioner’s details must be set up in the RTPM Notification App, on each prescribing or dispensing device. The practitioner must then click their name in the app each time they start using a new device to receive SafeScript notifications.

This section is relevant only if your clinical software provider has not yet made any changes to integrate with the Notification Client. Most practitioners will not see the Device User Management screen and its menu item.

1. Right-click the RTPM Notification App icon in your Windows taskbar.
2. From the menu, click Device user Management.

   

3. In the Practitioner Name field, enter the practitioner’s name.

   

4. In the Practitioner ID field:
   • If the practitioner is a Medical practitioner: Enter their Prescriber Number.
   • If the practitioner is a Pharmacist: Enter the Pharmacy Approval Number, then a hyphen, then the practitioner’s initials (for example, 1234X-DB).
5. Click Add User. The user’s details are added to the list.

   

6. Repeat steps 1 to 5 for every practitioner, on every device in your clinic or pharmacy.

Switching between devices

This section is relevant only if your clinical software provider has not yet made any changes to integrate with the Notification Client. Most practitioners will not see the Current Users menu.

Each time you start using a different prescribing or dispensing computer, you must click your username to receive SafeScript notifications.

If you do not click your username when you switch devices, SafeScript may send your notifications to the wrong device.

1. Right-click the RTPM Notification App icon in your Windows taskbar.
2. Click Current Users, then select your username from the list.

   

3. Continue to prescribe or dispense as usual.

   If you prescribe or dispense a monitored drug prescription, you will receive a SafeScript notification.